Privacy Policy
At Organic Valley Agro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By using our website, you consent to the practices described herein.
Information We Collect
We may collect various types of information from you, including:
- Personal information: This may include your name, email address, contact number, shipping address, and payment details. We collect this information when you place an order, create an account, subscribe to our newsletter, or contact our customer support.
- Log data: When you visit our website, our servers automatically record certain information, such as your IP address, browser type, referring/exit pages, and timestamps. This data helps us analyze trends, administer the site, and gather demographic information.
- Cookies and similar technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content. You have the option to disable cookies in your browser settings, although this may affect certain functionalities of our website.
Use of Information
We use the information collected for the following purposes:
- To process and fulfil your orders, including shipping, delivery, and customer support.
- To communicate with you regarding your orders, enquiries, and updates about our products, services, and promotions.
- To personalise your browsing experience and improve our website’s functionality, content, and offerings.
- To analyse trends, track website usage, and gather demographic information for marketing and research purposes.
- To protect against fraud, unauthorised access, and other liabilities.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, or delivering services. These third-party providers have access to your information solely for the purpose of performing their assigned tasks and are obligated to protect your data.
We may also disclose your information when required by law, to enforce our site policies, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption technology to transmit sensitive data during the checkout process. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the right to access, update, or delete your personal information. You can manage your account settings, communication preferences, and address book through your account dashboard. If you wish to exercise your rights or have any concerns about your data, please contact our customer support.
External Links
Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the revised date will be indicated at the top. We encourage you to review this policy regularly.
Terms and Conditions
Welcome to Organic Valley! These Terms and Conditions outline the rules and regulations for using our website. By accessing or using Organic Valley!, you agree to comply with these terms. Please read them carefully.
1. Intellectual Property
All content, including text, images, graphics, logos, and website design, is the intellectual property of Naturo and protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or use our content without prior written permission.
2. Account Registration and Security
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
3. Product Information and Pricing
We strive to provide accurate and up-to-date product information, including descriptions, pricing, and availability. However, we do not warrant that the information on our website is error-free or complete. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or update information at any time.
4. Orders and Payments
By placing an order on Organic Valley, you represent that you are legally authorized to make the purchase. You agree to provide accurate and complete information for all orders and payment transactions. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.
5. Shipping and Delivery
We strive to provide reliable and timely shipping services. However, we do not guarantee delivery times and are not liable for any delays or damages caused by third-party shipping carriers. Risk of loss and title for purchased items pass to you upon our delivery to the carrier.
6. Returns and Refunds
Our Return and Refund Policy governs the process for returning eligible items and receiving refunds. Please refer to our separate Return and Refund Policy for more information.
7. Limitation of Liability
To the maximum extent permitted by law, Organic Valley and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, products, or services.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Bangladesh.
9. Changes to the Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website after changes are made constitutes your acceptance of the revised terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us through our contact page or email us at organicvalleyagro@gmail.com
How to Order
- Visit our website: Start by visiting our website, Naturo, using your preferred web browser.
- Browse our collection: Explore our wide range of products, including gadgets, mobile accessories, car accessories, home appliances, watches, laptop bags, and more. You can navigate through different categories or use the search bar to find specific items.
- Select your desired product: Once you find a product you’d like to purchase, click on it to view more details. Check the product description, specifications, images, and pricing to ensure it meets your requirements.
- কার্টে যোগ করুন: If you’re ready to proceed with the purchase, click on the “কার্টে যোগ করুন” You can continue shopping and add more items to your cart, or proceed to the checkout page.
- Review your cart: Click on the cart icon or navigate to the “Cart” or “Checkout” page to review the items in your cart. Here, you can make any necessary adjustments, such as updating quantities or removing items.
- Provide shipping details: Fill in the required fields with accurate shipping information. Include your full name, delivery address, contact number, and any additional instructions that may be relevant for the delivery.
- Choose a payment method: Select your preferred payment method from the available options. We accept major credit/debit cards issued by local banks, mobile banking options such as bKash, Rocket, and Nagad, as well as bank transfers.
- Confirm your order: Double-check all the details on the order summary page, including the items, shipping address, and payment method. If everything is correct, click on the “Confirm Order” or “Place Order” button.
- Make payment: Follow the instructions provided to complete the payment using your chosen payment method. If you’re paying by credit/debit card, enter the required card details. If you’re using a mobile banking option, follow the steps provided by the respective payment provider.
- Order confirmation: After successful payment, you will receive an order confirmation email. This email will contain the details of your order, including the order number and a summary of the items purchased.
- Track your order: Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Alternatively, you can visit our website and enter the tracking number on the designated tracking page.
- Delivery: Sit back and relax while we process and deliver your order to the provided shipping address within the estimated delivery timeframe. Our team will ensure that your items are carefully packaged and delivered securely.
If you encounter any difficulties or have any questions during the ordering process, feel free to reach out to our customer support team. We are here to assist you and make your shopping experience as smooth as possible.
Frequently Asked Questions (FAQ)
Return & Refund Policy
Refund, Return, and Replacement Policy
Dear Valued Customer,
Welcome to Falaq Food.
We are committed to ensuring your satisfaction with our products. Please read our refund, return, and replacement policy carefully to understand the conditions under which a refund, return, and replacement may be processed.
Faulty Products
If you receive a damaged or faulty product, we sincerely apologize for the inconvenience. You are eligible for a replacement, return, or partial refund in such cases. The following conditions apply:
- Notification Period: You must notify us within 3 days of receiving the product.
- Proof of Fault: Clear evidence of the fault must be provided.
- Return of Product: The faulty product must be returned in its original packaging.
Eligibility for Refunds and Returns
Refunds & Returns will be processed in the following scenarios:
- If the product you receive is significantly different from what was described.
- If the product is damaged during delivery.
- If the product has manufacturing defects.
Non-Refundable Situations
Refunds will not be processed in the following cases:
- Products that are not in their original condition or are missing parts.
- Damage caused by misuse or mishandling.
- Requests are made after the notification period has passed.
Refund Process
- Submit your refund request by contacting our customer support team at –09613821489.
- Provide your order details, including the order number and proof of purchase.
- Upon approval, your refund will be processed within 7-10 business days.
Replacement Option
If you prefer, we can replace the faulty product instead of issuing a refund. Replacement requests follow the same process as refunds.
Contact Us
If you have any questions or concerns about our refund, return, and replacement policy, please reach out to us:
- Email: support@falaqfood.com
- Phone: +8809613821489
We value your trust and are dedicated to providing quality products and excellent customer service.